Essex County Fire & Rescue Service

See how we developed a recruitment micro-site with supporting digital marketing campaigns for the Essex County Fire and Rescue Service

Overview

Essex County Fire and Rescue Service approached Zero Above to develop a multi-channel campaign with accompanying microsite to support the recruitment of wholetime firefighters across Essex.

With this being the first wholetime recruitment campaign for ECFRS in almost 9 years, the campaign needed to be creatively driven in order to resonate with all members of the community and encourage forward communication of the campaign through viral channels.

Our goal was to create a digital campaign and microsite together with the team at ECFRS that promoted the recruitment of firefighters reflecting the diversity and supporting messages of change and inclusivity with engaging content and compelling design.
Key Stats

Total Applicants

1,200

Number of users who registered interest

6,300

Increase in female applicants

6%


What we did

Campaign Goals

  • Generate awareness of the diversity and opportunities within ECFRS both externally and internally
  • Deliver a consistent multi-channel campaign targeting distinct target groups and demographics that other campaigns previously haven’t reached or had a profound impact upon
  • Develop a flexible yet fluid strategy both through digital and offline activity
  • Integrate campaign activity with internal ECFRS communications and activity
  • Create a fresh, engaging campaign that resonates with ECFRS internal audience and external existing and prospective audiences

Strategy and Objectives

The primary objective was to develop a campaign that displayed teamwork, community, career progressions and inclusivity, building awareness around the role of being a modern wholetime firefighter.

The campaign messages and creative thread were multifaceted. On the surface: a recruitment message that appeals to all demographic groups, whilst resonating particularly with core target groups.

Both offline and online the key messages included the dispelling of myths around demographics and changing the perceptions of the evolving and multifaceted job function of a firefighter amongst the community in which they work.

The strategy utilised multiple digital channels using distinct targeting functions to reach the target group. All digital assets were produced with longevity in mind.

We built a bespoke, engaging and interactive microsite that funnelled visitors towards the application process by delivering compelling messages and “mythbusters” together with the benefits of joining Essex Fire Service.

Performance

The microsite and digital campaigns launched two weeks prior to the applications opening, to begin driving awareness of the vacancies. During that period more than 6,300 users visited the site and registered their interest.

When applications opened at 6.30am on February 19, the cap of 1,200 applicants was reached within just two hours and the portal was closed.

In the final group of successful applicants, which includes the wholetime squad who are training now and future squads who will start throughout this year and early next year, 10% are female. This is an increase of 6% across the current wholetime firefighters.

Off the back of the success of the campaign, we have been commissioned to work on the ECFRS campaign to recruit on-call firefighters. Visit our recruitment micro-site at https://join.essex-fire.gov.uk/.

 


“Zero Above was instrumental in helping us deliver a timely and innovative recruitment campaign.

We were particularly impressed when we had to unexpectedly change the design of the campaign – Zero Above’s flexible approach meant they understood our needs; quickly suggesting an alternative solution that met our requirements.

Zero Above’s personalised service meant the team were always on hand to support us – we were very pleased with the outcome of the campaign, which could not have been achieved without them.”
Verne Lewis - Marketing Communications Manager - Essex County Fire and Rescue Service
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